Terms & Conditions
Returns & Exchanges
Ad Hoc will accept your returns or exchanges within 14 days of original purchase as long
as the items returned are in their original condition including tags. If we are not satisfied that the returns haven’t been worn or are not in their original condition we will refuse a refund and send the goods back.
Intimates and swimwear are final sale due to hygiene reasons. Shipping costs will not be refunded unless there has been a mess up on our end.
We recommend that you post any returns with a traceable service in case of loss or damage back to us. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Address: 153 Kings Road, Chelsea, London SW3 5TX, United Kingdom
Phone number: +44 20 7376 8829
E-mail address: firstname.lastname@example.org
Discount Codes & Promotions
We reserve the right to cancel any order found to be abusing any discount or promotional codes.
Free postage promotions
From time to time we may offer a free postage promotion over a certain amount. If due to returning part of the order the total is no longer above the qualifying amount postage charges will be deducted from your refund.
The Legal bit
In the rare case an item is mistakenly listed , Ad Hoc reserves the right to refuse to sell the item at the listed price. Please note that upon placing an order, an email is automatically mailed confirming the purchase intent. This email does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason as we see fit. Ad Hoc has the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, Ad Hoc shall issue a refund to your credit card account in the amount of the incorrect price.